At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
Operations Manager work in collaboration with others Operations Managers and the Head of West Mexico to execute projects and deliver the growth targets for the region. This person will work to attract, convert, engage and retain drivers and riders facing a multitude of complex needs and bottlenecks. This requires a commitment to operational excellence, a deep understanding of drivers’ and riders’ life cycle, the capacity of out-of-the-box thinking, and a customer centric mindset to implement high impact initiatives to develop user engagement. This role also calls for highly adaptable profiles that are keen to tackle different issues and will demonstrate ability to push new initiatives, positively challenge the existing, and make the role what they want it to be.
What You’ll Do
Analytics. Utilize data to understand user behavior and areas for improvement in our marketplace dynamics regarding safety, compliance, fraud practices, and potential product launches
Develop & Optimize Processes. Take big picture ideas and break them into actionable steps, own processes end-end and constantly seek to improve them
Product Improvement. Regularly search for bugs or new features which could improve a seamless driver and rider experience
Take Initiative. Take ownership of Uber’s growth in your city
What You’ll Need
Bachelor’s degree in Economics, Finance, Statistics, Engineering, Business, Marketing or similar field — if you think your background brings something to the table, we want to hear from you!
2-3 years of Strategy Consulting, Engineering, Banking, Process Improvement, Business Intelligence or similar background in a large business or growing a startup is expected, but we will consider candidates with less experience if they meet our other requirements
Analytical rigor – Excellent excel skills, SQL and other simulation/experimentation skills is a plus. We use data to inform our decisions; you’ll quickly identify what data you need to resolve a problem and how to analyse it to get to your answer. You’ll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world
Roll up your sleeves and get into the details approach
High adaptability to change and ability to execute quickly
Speed, resourcefulness, and go getter attitude: Uber is committed to constant improvement. You’re excited to help create a product with value
Communication and collaboration skills – You’ll work with your city’s driver-partners, as well as different Uber teams in your city, across the country, and all over the world. You excel at working with diverse teams, understanding different perspectives, and creating solutions together
Business curiosity – you love to learn and constantly seek ways to improve your understanding of the business and the tools you use. You share your learnings with your team and encourage others (and yourself) to take on new opportunities for further development
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En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.